Telehealth as a Tool to Improve Access and Reduce No-Show Rates in a Large Safety-Net Population in the USA
This research, conducted at Parkland Health between March 2020 and June 2022, demonstrated that telehealth visits significantly reduced the likelihood of missed appointments, with a 29% lower odds of no-shows compared to face-to-face encounters. Particularly notable was the greater impact of telehealth in reducing no-shows among patients of Black race and those living in highly socially vulnerable areas, suggesting that telehealth may be a valuable tool in improving access to care for socially complex patient populations.
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